Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
Since all our products are virtual digital items, once purchased, it cannot be refunded or returned.
Several types of refund can be considered, based on the following reasons:
To complete your return, we require you to contact us via our Contact Form.
We do not provide partial refunds.
Once the issue of the request has been received and inspected (based on the list of considered reasons), we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support.socialpop@zetteck.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace social media marketing growth tools if they did not appear on your social media platform, or if the company platform deletes the products, in such case, we will communicate with you on your choice of a REFILL or a REFUND. We also do not exchange the product for a different product, since all products have different price ranges.
Our Social Media Marketing Tools cannot be bought as gifts.
Since our products are delivered digitally, no shipping returns is applicable.
Contact us at support.socialpop@zetteck.com for questions related to refunds and returns.